The fastest way to get in touch with us is to send an email or through our contact page
form. You may also email us directly at the following addresses:
Best Friends Studios
76 Webster Woods Drive
St. Louis, MO 63119
Best Friends Studios accepts Visa, MasterCard, American Express, Discover and PayPal. In addition, we now accept checks and money orders by mail. Please note that orders will not be processed until your check has cleared. If you need an item quickly, choose the credit card option for payment or checkout via PayPal.
Best Friends Studios makes every effort to provide a safe and secure shopping experience for our customers. We use Authorized.net to handle all of our credit card payment processing; we encrypt information that goes to and from our webserver. Please see our Security Policy
Since most of our products are custom or personalized, turnaround time will vary. Check our Turnaround Times
page for the most accurate estimates. We always email you a shipping confirmation with tracking info so that you can check the status of your shipment. See our Shipping Section
for more information.
If you don't see the breed you are looking for in our Dog Silhouette
section, you can either order a Custom Silhouette
or request a breed at email@example.com
. We are always happy to take requests for dog breeds, though it may be several weeks before we are able to create a new silhouette for our collection. Custom Silhouettes
receive high priority and are available for your use on our products exclusively.
With so many options to choose from, personalizing our dog silhouette stationery can sometimes be confusing! For a quick primer on our customization process, check our How To Order
page. If you are still having problems, please contact Ellen directly at firstname.lastname@example.org
Try our Font Previewer
…it's a fun tool that allows you to see how names and letters look in all of our Available Typefaces.
Ready for gift-giving, most of our stationery items are packaged in clear Nature Flex Cello bags and finished with a coordinating bow. These compostable, biodegradable bags are made from wood cellulose fibers sourced with sustainable forestry principles.
If your order has been damaged during transit, please contact us at email@example.com
within 48 hours of receiving your package. See our Return Policy
for more information.
Of course! We will happily gift wrap your item and ship it anywhere you request. Please choose the gift wrap option at checkout. Due to customs regulations, items shipped outside the U.S. cannot be gift wrapped.
All Missouri residents will be charged the state tax rate of 8.425%. Everywhere else is sales tax free!
Yes, and we’d love to have you on it! Our list is for communicating purposes only. As we unveil new products and designs or run special promotions, we’d love to let you know about them via our email newsletter.
We value privacy as much as the next gal and will never sell or give your email address to an outside company.